FAQ

Q. Do I need a referral from a GP for treatment?

A. No. Unless you are claiming ACC for a work-related overuse injury, you can fill out ACC forms when you come for your first visit.

Q. Is there an ACC surcharge (additional payment) for physiotherapy treatments?
A. 
Yes. ACC subside part of the treatment but there is an additional surcharge for physiotherapy sessions.  These charges are dependent on the complexity of your injury and reflect the knowledge and skills needed by our physiotherapists to thoroughly assess and treat you.

Q. What if I don’t have ACC?
A. 
We are more than happy to treat prviate patients. For more information regarding charges, please contact our reception. Please also note that there are additional charges for materials such as tape, bandages & slings, rehabilitation equipment and loan items.

Q. Does the clinic only see patients with certain injuries?
A. 
We are happy to assess and treat any injury:

  • strains and sprains
  • sports injuries
  • joint stiffness and pain
  • muscle injuries

However our senior physiotherapists specialise in:

  • musculoskeletal injuries: neck & back pain
    headaches
    spinal mobilisation & manipulation
    muscle balance assessments
    sports injuries
    work related injuries/OOS
    nerve related pain
  • rehabilitation following surgery

Treatments include:

  • Advice about the condition/injury
  • Ultrasound/electrotherapy
  • Exercise prescription
  • Acupuncture (M. Hing)
  • Injury prevention
  • Mobilisation
  • Manipulation

Q. What happens when I come in for my first appointment?
A. 
When you make an appointment, you will be told who you are seeing, when to come and what to bring. When entering the clinic, please introduce yourself to our reception staff and take a seat in our waiting room. Magazines are provided for your convenience.

The reception staff will ask you to provide the information we need to commence your treatment. Please read carefully, complete and sign the papers given to you. Our physiotherapists will call you through to the treatment areas when they are ready.

Whilst we try to keep appointment times, sometimes a short delay can occur. If the wait is likely to be more than 10 minutes, we will let you know. If you are unavoidably delayed for your appointment, please let us know as soon as you can, as it helps to plan the remainder of the day. We ask that a cancelled appointment be done so 3 hours in advance, otherwise a cancellation fee may be payable.

Your first appointment will include an interview and a physical examination to establish the nature of your current condition. Our physio will discuss the likely treatment, outcomes and time frames with you before treatment commences and as the programme progresses.

If you become concerned about any aspect of your treatment, we can arrange for a second opinion to be provided about your progress. This can be done by your doctor, another physiotherapist or specialist of your choice – at your expense.

Our physiotherapy team is fully trained and registered with qualifications ranging from Masters, Post Graduate Diplomas to Degrees, all of whom keep their treatment practices up to date with the latest techniques.

Migraine Treatment

Q. I suffer from really bad headaches. Does that mean I’ll need some for of Botox treatment?
A. Not necessarily. It is important that our clinicians assess you and your headaches to determine the best action. This may include postural re-education, physiotherapy and possibly Botox, but each client is treated individually

BOTOX®

Q. Are there any side-effects?
A.  
In the amounts used for wrinkle therapy, the most common side effects are temporary and localised to the area of injection. These may include soreness or mild bruising (easily covered with makeup), headache, and less commonly you may develop a heavy eyelid lasting 1-4 weeks which our doctor may be able to treat. There have been no permanent side effects of BOTOX® reported.

Q. Will my lines look worse if I choose not to continue treatments?
A. No. Your lines will gradually revert to their pre-treatment appearance. This may take 6-12 months.

Q. Is it suitable for men?
A. 
BOTOX® is equally effective on men and women. Because it is effective for frown lines which may be caused by stress, it is popular with many businessmen to leave them looking more refreshed and approachable.

Q. Is BOTOX® expensive?
A. Many people are surprised at the relative cost compared with other appearance related investments such as facials, hair colouring and wrinkle creams. When considering other facial enhancement options, BOTOX® is quite affordable.

Q. Why is BOTOX® unique?
A. The brand name BOTOX® (Botulinum toxin type A) should not be confused with other products containing botulinum toxin. BOTOX® was the first product of its type approved by the US FDA in 1989, and has the longest period of registered clinical experience in the world. In cosmetic use, BOTOX® has been widely tested and used safely for more than ten years and is the only botulinum toxin in the world approved for cosmetic use.